Transparent Complaint With Real-time Tracking, Support Teams, And Guaranteed Resolution Timelines for Complete Peace of Mind.
File Your Grievance
InstantTicket Generated
24 HoursReviews Issue
3-5 DaysIssue Closed
7 Days
Users can Raise Complaints Via Email, Customer Support Contact Number, In-App Chat, or a Dedicated Grievance Submission Form.
Clearly Mention Turn-around Times: Failed Transactions Within 7 Working Days and General Queries within 48 Hours for Faster Resolutions.
A Step-By-Step Escalation Process with Contact Details of the Grievance Officer and Higher-Level Contacts for Unresolved Issues.
Every Complaint Generates a Unique Reference Number, With Acknowledgment Sent within 24 Hours and Progress updates Until Resolution.
| Maintain Trust and Enhance Customer Satisfaction. | |
| Ensure Compliance with Regulatory Standards Across All Service Areas. | |
| Ensure Prompt, Fair, And Transparent Resolution of Customer Complaints. |
| Applicable to All Customers and Service Channels. | |
| All Customer-Initiated Grievances Must Follow this Redressal Process. | |
| Includes Online Portals, Mobile Apps, Call Centers, and In-Person Support. |
Customers Can File Complaints Via:
| Email: support@n1pay.in | |
| Customer Support Phone: +91-9515161624 | |
| Web or Mobile App Grievance Form | |
| Provide: Name, Contact Info, Service Type, Transaction Date, And Issue Description. |
| Resolution is Provided within 7 Business Days. | |
| Assigned to a Grievance Officer for Investigation. | |
| All Complaints are Logged and Acknowledged within 24 Hours. | |
| If Unsatisfied, Escalate to the Grievance Escalation Team within an Additional 7 Business Days. |
| 1st Escalation: Operational Grievance Officer | |
| 2nd Escalation: Head of Customer Satisfaction | |
| 3rd Escalation: Compliance & Governance Committee |
Customers Can File Complaints Via:
| Aligned with RBI, IRDAI, Bharat Connect, NPCI, And other Authorities. | |
| Complaints Beyond Company Control (e.g., Payment System Failures) are Addressed with Full Cooperation with Regulators. |
Customers Can File Complaints via:
| Monthly Internal Reports for Management Review. | |
| Quarterly External Reports Submitted to Regulatory Bodies. |
Customers Can File Complaints Via:
| This Policy is Reviewed Annually. | |
| Updated as Mandated by Evolving Regulatory or Operational Requirements. |
Customers can File Complaints Via:
| Email: support@n1pay.in | |
| Phone: +91-9515161624 | |
| Available During Business Hours for All Concerns. |
SUJAL THAWKAR
Relationship Manager
+91-9515161628
Shivam Mishra
SR. Relationship Manager
+91-9515161627
Bhagyashree Chawane
Grievance Officer
+91-9515161624