Our Refund Policy Offers Easy Guidelines, Secure Processing, and Honest Communication at Every Stage.
Every Tuition Fee and IATA Travel request is handled through secure service processing, ensuring complete protection of your important data.
We Maintain Clear and Consistent Policies on Refunds, Fees, And Service Terms—So You're Always Informed and in Control.
We Work only with Verified Educational Institutions, IATA Travel Partners, And Trusted Travel Service Providers to Ensure Authenticity at Every Step.
Our Responsive Support Team is Available to Assist You Promptly Via Email or Chat, Ensuring All Your Concerns are Addressed Without Delay.
| This Refund Policy Outlines the Terms and Conditions Under Which Refunds May be Processed by N1 NEXORA E-PAYMENTS PRIVATE LIMITED ("The Company") for Service Requests, Including Tuition Fee Services and IATA & Travel Services. The Company Aims to Provide a Seamless and Secure Service Experience through Mobile App & Website. However, Refunds May be Considered in Specific Scenarios, as Detailed Below: |
| Refunds will Only be Processed in Case of Verifiable Errors or Transaction Failures Attributable to the Company or Its Integrated Service Providers | |
| All Refund Requests Must be Submitted in Writing with Complete Transaction Details and Supporting Documents within 7 WORKING DAYS from the Date of Transaction. |
| Refunds for Tuition Fees are Subject to the Respective Institution's Refund Policy. | |
| Charges Applied Toward CONVENIENCE FEES OR DIGITAL PROCESSING CHARGES are NON-REFUNDABLE. | |
| The Company will Process Such Refunds ONLY UPON FORMAL INSTRUCTION from the Institution and Applicable Administrative Charges May be Deducted. | |
| Refunds, If Applicable, Will be Processed ONLY AFTER RECEIPT FROM THE RESPECTIVE PROVIDER and May Take UP TO 30 BUSINESS DAYS to Reflect in the Original Transaction Method. |
| Any Applicable SERVICE CHARGES Collected by the Company are NON-REFUNDABLE. | |
| Cancellations and Refunds for IATA and Travel Service Requests (Flights, Hotels, Tours) are Governed by the Individual Service Provider's Policies (E.g., Airlines, Hotels, Buses). | |
| Refunds, If Applicable, Will be Processed ONLY AFTER RECEIPT FROM THE RESPECTIVE PROVIDER and May Take UP TO 30 BUSINESS DAYS to Reflect in the Original Transaction Method. |
| Standard Refund Processing Time Range from 7 TO 30 BUSINESS DAYS, Depending on the Nature of the Transaction and Third-Party Involvement. | |
| Refunds, Once Approved, Will be Credited to the Original Transaction Method. If that is Not Feasible, An Alternate Mode of Refund May be Used, Subject to Mutual Agreement. | |
| Refunds, If Applicable, Will be Processed ONLY AFTER RECEIPT FROM THE RESPECTIVE PROVIDER and May Take UP TO 30 BUSINESS DAYS to Reflect in the Original Transaction Method. |
| No Refunds Will be Processed in Cases of User Error, Such as Incorrect Data Entry or Misunderstanding of the Service Functionality. | |
| Charges Such as Processing Gateway Fees, Convenience Charges, Taxes, Training Material Costs, And Any Value-Added Third-Party Services. |
| For Grievances or Support, Users may Contact: support@n1pay.in | |
| In the Event of a Dispute Regarding Refunds, The Decision of N1 NEXORA E-PAYMENTS PRIVATE LIMITED Shall be Final and Binding, Subject to Applicable Laws. | |
| This Policy is Subject to Change at the Discretion of the Company and in Alignment with Regulatory Guidelines. Please Review this Page Periodically for updates |